General Terms and Conditions HSM of America

If HSM of America, LLC (“HSM”) accepts Buyer’s order or offer, it does so provided Buyer agrees only to the terms and conditions of this Agreement, Sales Terms and Conditions, all of which are accepted by Buyer; and this Agreement supersedes Buyer’s order form, if any; and supersedes and cancels all prior communications between the parties. This Agreement shall become a binding contract either when signed and delivered by Buyer to HSM and accepted in writing contemporaneously with the order by HSM, or at HSM’s option, when Buyer shall have given to HSM specifications, delivery dates, shipping instructions or instructions to bill and hold as to all or any part of the Goods herein described, or when Buyer has received delivery of the whole or in any part thereof, or when Buyer has otherwise assented to this Agreement.

The predominant subject matter of this Agreement is the sale of goods, notwithstanding certain attendant services provided pursuant to the sale and purchase of Products hereunder.

Following acceptance of each Product, Buyer shall pay HSM the price specified in Exhibit A within 30 days of Buyer’s receipt of an invoice.
HSM may accept credit card payments with the understanding that the Buyer is responsible for a credit card processing fee of 2.5%. This fee will be added to the invoice.

Freight Policy
HSM, Pure, SECURIO, Powerline, and ProfiPack machines
Orders over $100 will be shipped free freight “Dock to Dock” within the continental United States. This excludes Alaska, Hawaii, Puerto Rico, Canada, Mexico etc. The Free Freight policy applies to all orders up to and including the SECURIO P44i. Freight, install, turnkey and any additional service charges will be quoted at the time of order placement based on standard rates for the ProfiPack 425, HSM Powerline models 450, FA 400, FA 500 and HDS 230. All Industrial Shredders, Balers, Shredder-Baler Combinations are shipped “Freight Paid” by the customer
. Freight will be paid by the customer in these circumstances:
Orders under $100
White glove delivery cost
Residential delivery charge for LTL shipments
ProfiPack 425, HSM Powerline models 450, FA 400, FA 500, and HDS 230
All industrial shredders, balers, shredder/baler combinations
HSM shredstar
Orders over $100 will be shipped free freight “Dock to Dock” within the continental United States. This excludes Alaska, Hawaii, Puerto Rico, Canada, Mexico etc. Any additional delivery requirements will be quoted at the time of order placement and based on standard rates.
Minimum order size is $100 for free freight. Orders under $100, freight is paid by the customer. White glove delivery cost will be quoted at order placement and paid by the customer.
Freight Damage
All freight damage claims must be reported to HSM within five (5) business days after the proof of delivery date (POD). Once the freight damage claim is reported, a return authorization (RMA) will be issued. Upon receipt of the damaged merchandise back into the HSM distribution center, a new unit will be shipped out immediately to the customer.
Return Policy
HSM agrees to issue a call tag for product pick up if necessary during the first 30 days from the date of original purchase regardless of the reason for the return. Products must be received back in resalable condition. HSM will provide factory original packaging to you for your returned item. If the item is not returned in its original packaging, then no credit will be issued. For products returned unopened, a 20% restocking fee will apply. For products that have been opened and with or without minimum use, a 25% restocking fee will apply. After the 30 day period, standard warranty terms will apply. HSM will pay for return freight.
Special Orders
Orders for non-stock items are considered “Special Orders” and are non-cancelable and non-returnable. HSM requires a 50% down payment at the time of order placement.
Accessories
Stocking pricing is available for accessory only orders if they meet these criteria:
minimum of $500 of accessories
must all ship to one location
Contact HSM customer service for pricing.

Standard Product Warranty
All technical data and measurements are approximate values and based upon single shift operations. All products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse and power configurations.
Read the Manufacturer’s Operating Instructions, included with the product, prior to operation, to help ensure all precautions are taken to avoid canceling the manufacturer’s warranty. Failure to comply with the Manufacturer’s Operating Instructions will void the warranty.
The manufacturer warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions. This warranty is void if repairs are necessitated by accidents, misuse, abuse, water damage or fire.
The capabilities of all products are in each specification flier. To over use a model causing a product failure is not covered by this warranty. Modifications, alterations and repairs must be performed by an authorized technician. Lubrication for cross-cut shredders is required every fifteen to thirty minutes of operation, to maintain top working condition and this warranty.
Office/Large Office/Department Shredders
Pure – Office/Large Office/Department Shredders
Parts and labor to repair any failure caused by defect is limited to two (2) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice.
SECURIO - Office/Large Office/Department Shredders
Parts and labor to repair any failure caused by defect is limited to three (3) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice.
Level 5 and High Security Level 6 Shredders
Parts & labor to repair any failure caused by defect is limited to three (3) years from date of invoice. Cutting Rollers on all high security units that have an oiler installed are warranted to be free of manufacturer defects for five (5) years from date of invoice. Failure to lubricate these machines properly will void the warranty. Cutting Rollers on High Security Shredders purchased without an oiler are warranted for one (1) year.
In all cases, the final authority in determining cutting system defects lies with the manufacturer. All cutting systems must be returned to the manufacturer.
Industrial Shredding Systems
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Limited lifetime Cutting Roller warranty on all industrial models.
ProfiPacks
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects for ten (10) years from date of invoice.
Cutters and Trimmers
Cutters and trimmers are warranted to be free from failure caused by defect, limited to two (2) years from date of invoice, excluding “consumable” parts. A maximum of one replacement unit is authorized during the warranty period, excluding the stack cutter.
Hard Drive Shredders
Parts to repair any failure caused by defect are limited to two (2) years from date of invoice. Labor to repair any failure caused by defect is limited to 90 days from date of invoice.
Balers
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice.
Warranty Service Phone number: 1-800-613-2110.
NOTES:
Freight or transportation damage is not classified as a warranty repair in any case.
Proof of purchase may be required from the end-user for warranty validation.
This warranty policy is effective 1/1/17.
All REFURBISHED products are reinstated with the standard new warranty equal to the original warranty of that unit.
Parts Warranty: If a part fails within the original warranty period and is deemed as a warrantable part: The warranty of the part is equal to the original warranty period of the machine. All other Parts sold outside of the warranty period of the original unit are warranted for a period of one (1) year.
Accessories Warranty: Accessories including bags, oil, box inserts, and shred carts are warranted for a period of 90 days.
We recommend the use of HSM branded oil with our machines.
We will accept credit card payments with the understanding that the purchaser is responsible for a credit card processing fee of 2.5%. This fee will be added to the invoice.

Quality is part of the company philosophy and all products are manufactured to the highest quality standards. All technical data and measurements are approximate values and based upon single shift operations. All products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse and power configurations.
Read the Manufacturer’s Operating Instructions, included with the product, prior to operation, to help ensure all precautions are taken to avoid canceling the manufacturer’s warranty.
The manufacturer warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions. This warranty is void if repairs are necessitated by accidents, misuse, abuse, water damage or fire.
The capabilities of all products are in each specification flier. To over use a model causing a product failure is not covered by this warranty. Modifications, alterations and repairs must be performed by an authorized technician. Lubrication for cross-cut shredders is required every fifteen to thirty minutes of operation, to maintain top working condition and this warranty.
6.1 Home / Small Office Shredders
6.1.1 shredstar & Pure - Home / Small Office Shredders
Failure caused by defect is limited to two (2) years from date of invoice. A Maximum of one replacement unit is authorized during the warranty period. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from date of invoice.
6.1.2 SECURIO – Home / Small Office Shredders
Failure caused by defect is limited to three (3) years from date of invoice. A Maximum of one replacement unit is authorized during the warranty period. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from date of invoice.
6.2 Office / Large Office / Department Shredders
6.2.1 Pure – Office / Large Office / Department Shredders
Parts and labor to repair any failure caused by defect is limited to two (2) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice.
6.2.2 SECURIO - Office / Large Office / Department Shredders
Parts and labor to repair any failure caused by defect is limited to three (3) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice.
6.2.3 Level 5 and High Security Level 6 Shredders
Parts & labor to repair any failure caused by defect is limited to three (3) years from date of invoice. Cutting Rollers on all high security units that have an oiler installed are warranted to be free of manufacturer defects for five (5) years from date of invoice. Failure to lubricate these machines properly will void the warranty. Cutting Rollers on High Security Shredders purchased without an oiler are warranted for one (1) year.
In all cases, the final authority in determining cutting system defects lies with the manufacturer. All cutting systems must be returned to the manufacturer.
6.2.4 Industrial Shredding Systems
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Limited lifetime Cutting Roller warranty on all industrial models.
6.2.5 ProfiPack
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects for ten (10) years from date of invoice.
6.2.6 Cutters and Trimmers
Cutters and trimmers are warranted to be free from failure caused by defect, limited to two (2) years from date of invoice, excluding “consumable” parts. A maximum of one replacement unit is authorized during the warranty period, excluding the stack cutter.
6.2.7 Hard Drive Shredders
Parts to repair any failure caused by defect are limited to two (2) years from date of invoice. Labor to repair any failure caused by defect is limited to 90 days from date of invoice.
6.2.8 Balers
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice.
Warranty Service Phone number: 1-800-613-2110.

Freight or transportation damage is not classified as a warranty repair in any case.
Proof of purchase may be required from the end-user for warranty validation.
This warranty policy is effective 1/1/17.
Refurbished products go through an extensive restoration process. The operation and functionality of the product is like new with some possible minor cosmetic imperfections. All REFURBISHED products are reinstated with the standard new warranty equal to the original warranty of that unit.
Parts Warranty: If a part fails within the original warranty period and is deemed as a warrantable part: The warranty of the part is equal to the original warranty period of the machine. All other Parts sold outside of the warranty period of the original unit are warranted for a period of one (1) year.
Accessories Warranty: Accessories including bags, oil, box inserts, and shred carts are warranted for a period of 90 days.
We recommend the use of HSM branded oil with our machines.
We will accept credit card payments with the understanding that the purchaser is responsible for a credit card processing fee of 2.5 %. This fee will be added to the invoice.