FAQs

HSM Pure 120


The machine does not start when paper is fed in.

The machine switches off when pressure is applied to the safety element. Please first check that the upper part is properly seated on the collecting container. If the machine is overloaded, allow it to cool down for about 15-20 minutes. The machine should then work again. If the error can not be solved by the described procedure, please contact our customer service.


The machine does not start, it does not get any current.

Please check that the upper part is correctly placed on the collecting container. The switch on the back of the machine must be set to "I". If the machine still does not work, please contact our customer service.


The cutting performance of the file shredder is decreasing and an increasing noise is developing.

The cutting unit should be oiled if cutting performance decreases, a sound develops and after emptying the paper container. Inject the special oil over the entire width of the feed slot onto the blade shafts. Then, press the "R" key to reverse the cutting unit until all paper residues are released. The oiling of cutting units with strip cut improves the cutting performance and avoids squeaking noises resulting from jammed paper residues.


The shredder does not draw in any paper, even though the engine is running.

First, check if the feeding slot above the cutting unit is clogged or blocked. The fault is remedied when the paper is removed. However, if the fault is accompanied by an unusual noise, broken gear wheels could be the cause. If there are no unusual noises, the cutting rollers might be worn. In such cases, please contact our customer service.


A paper jam occurred during shredding.

If a paper jam occurs, the machine stops. The paper can be reversed by pressing the "R" key. If this does not remove the paper jam, soften the blockage with plenty of special cutting block oil for about 60 minutes. The paper can then be pressed down using a thin piece of cardboard. Please ensure that you machine is switched on while pressing down so that the engine can provide support in removing the blockage. If the paper jam cannot be removed by the described procedure, please contact our customer service.


I have a different problem with my machine.

Please contact our customer service.