Product Warranty

Quality is part of the company philosophy and all products are manufactured to the highest quality standards. All technical data and measurements are approximate values and based upon single shift operations. All products are subject to different limits and specifications due to operation length, paper size, grain, weight, misuse/abuse and power configurations. 

Read the Manufacturer’s Operating Instructions, included with the product, prior to operation, to help ensure all precautions are taken to avoid canceling the manufacturer’s warranty. 

The manufacturer warrants that any new products sold will be free from defects in material and workmanship when used under specified and normal operating conditions. This warranty is void if repairs are necessitated by accidents, misuse, abuse, water damage or fire. 

The capabilities of all products are in each specification flier. To over use a model causing a product failure is not covered by this warranty. Modifications, alterations and repairs must be performed by an authorized technician. Lubrication for cross-cut shredders is required every fifteen to thirty minutes of operations, to maintain top working condition and this warranty.

Compact Shredders & Shredstar Models
Failure caused by defect is limited to one (2) year from date of invoice. A Maximum of two replacements units is authorized during the warranty period. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from date of invoice. 

Office Shredders
Parts and labor to repair any failure caused by defect is limited to two (2) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice. 

Professional Shredders
Parts and labor to repair any failure caused by defect is limited to two (2) years from date of invoice. Strip and Cross Cut Cutting Rollers are warranted to be free of manufacturer defects for the life of the shredder from the date of invoice.                                      

Level 5 Shredders
Parts & labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects for one (1) year from date of invoice. Failure to lubricate these machines properly will void the warranty. High Security (Level V) Shredders purchased with an Oiler: Cutting Roller is warranted for five (5) years from date of invoice.

High Security (Level VI) Shredders
Parts & labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Cutting Rollers are warranted to be free of manufacturer defects for one (1) year from date of invoice. Failure to lubricate these machines properly will void the warranty. High Security (Level VI) Shredders purchased with an Oiler: Cutting Roller is warranted for five (5) years from date of invoice.

In all cases, the final authority in determining cutting system defects lies with the manufacturer. All cutting systems must be returned to the manufacturer.

Premium Shredding Systems
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice. Limited lifetime Cutting Roller warranty on all industrial models.

Profi Packs
Parts and labor to repair any failure caused by defect is limited to one (1) year from date of invoice.    Cutting Rollers are warranted to be free of manufacturer defects for ten (10) year from date of invoice. 

NOTES:

  • Freight or transportation damage is not classified as a warranty repair in any case.
  • Proof of purchase may be required from the end-user for warranty validation.
  • This warranty policy is effective 5/1/08
  • Refurbished products go through an extensive restoration process. The operation and functionality of the product is like new with some possible minor cosmetic imperfections. All REFURBISHED products are reinstated with the standard new warranty equal to the original warranty of that unit.